Customer walks into a 《insert establishment that provides a vital safety service here》
Customer doesn't realize that it's 10 minutes to closing. Customer isn't a total asshole, after all. Customer has made major purchases in the past year and over the past several years, including the current equipment. Customer isn't asking for anything major. No new safety installations. Just an inspection and fix of the problem area.
Do you let the customer know that your safety people are booked to closing and ask that she come in Monday?
Do you take on the work for the customer and do what you say you're gonna do, as completely and carefully as if it were your first of the day?
Do you tell the customer to piss off?
Or... do you tell the customer, "No problem, we'll get you fixed right up" and then half-ass do it, leaving the customer in a more precarious position?
Any guesses as to the right answer?
As the customer, I think the first or second is best. I'd rather come back when everyone is fresh and not already thinking of hitting the river with the girlfriend. Or just get it done right the first time.
Even the third is preferable to a half ass job.
I drive a lot. My tire pressure light comes on after every single service (always go to the dealership too). That said, I inspect them and check tire pressure frequently because the goddamn light isn't reliable. I found I had a slow leak in one of my tires and needed it fixed.
I went to the tire place and felt like an asshole for getting there just before closing, but they said they'd get me fixed up.
They told me it was a tiny screw.
Good thing they only sell those one at a time at the hardware store, right? And nothing made with screws ever has more than one. It's a law of nature, right? The materials will reject a second screw if you even try to put one in. Especially tires. Strict one screw limit (now I'm thinking of Whores as a Carnival ride... one screw per person per day!).
Anyway... I have time to think and stew on that as I sit and wait for the dude to get home to take the PANCAKE off and put the DONUT on (goddamn I want breakfast) so I can go be *super nice* to the kid at the tire shop. Because it wasn't his fault the Saturday dudes didn't take care of my problem.
I'd like to say I won't pitch a white girl fit, but I'm not going to make any promises. In any case, I will likely make a suggestion that the manager train either number one or two.
Tires are important.
feeling screwy,
C.D.
***update! The plug came out. Bad in electronics, tires, hair replacement, and kinky horizontal sport!
*********second update, I've been a good girl. didn't throw down with a rooster tail (soccer mom hairstyle) "let me speak with your manager" tantrum. I'm actually pretty fuckin chill, y'all.
Do you let the customer know that your safety people are booked to closing and ask that she come in Monday?
Do you take on the work for the customer and do what you say you're gonna do, as completely and carefully as if it were your first of the day?
Do you tell the customer to piss off?
Or... do you tell the customer, "No problem, we'll get you fixed right up" and then half-ass do it, leaving the customer in a more precarious position?
Any guesses as to the right answer?
As the customer, I think the first or second is best. I'd rather come back when everyone is fresh and not already thinking of hitting the river with the girlfriend. Or just get it done right the first time.
Even the third is preferable to a half ass job.
I drive a lot. My tire pressure light comes on after every single service (always go to the dealership too). That said, I inspect them and check tire pressure frequently because the goddamn light isn't reliable. I found I had a slow leak in one of my tires and needed it fixed.
I went to the tire place and felt like an asshole for getting there just before closing, but they said they'd get me fixed up.
They told me it was a tiny screw.
Good thing they only sell those one at a time at the hardware store, right? And nothing made with screws ever has more than one. It's a law of nature, right? The materials will reject a second screw if you even try to put one in. Especially tires. Strict one screw limit (now I'm thinking of Whores as a Carnival ride... one screw per person per day!).
Anyway... I have time to think and stew on that as I sit and wait for the dude to get home to take the PANCAKE off and put the DONUT on (goddamn I want breakfast) so I can go be *super nice* to the kid at the tire shop. Because it wasn't his fault the Saturday dudes didn't take care of my problem.
I'd like to say I won't pitch a white girl fit, but I'm not going to make any promises. In any case, I will likely make a suggestion that the manager train either number one or two.
Tires are important.
feeling screwy,
C.D.
***update! The plug came out. Bad in electronics, tires, hair replacement, and kinky horizontal sport!
*********second update, I've been a good girl. didn't throw down with a rooster tail (soccer mom hairstyle) "let me speak with your manager" tantrum. I'm actually pretty fuckin chill, y'all.
Comments
Post a Comment